Refund policy
This Policy sets out the terms and conditions governing returns, cancellations, refunds, and warranty claims. By placing an order with Puffxx, you acknowledge and accept the following terms.
1. Returns & Cancellations
1.1 Change of Mind
Refunds will not be provided if you change your mind after making a purchase or if an incorrect order has been placed.
Customers are encouraged to review their order details carefully before completing their purchase.
1.2 Faulty Goods
If any goods are found to be faulty, Puffxx will fulfil its obligations under the Consumer Guarantees Act by providing an appropriate remedy.
1.3 Return Shipping Costs
Return shipping charges are non-refundable unless:
(1) The goods received differ from those ordered; or
(2) The goods were damaged during transit.
1.4 Inspection Upon Delivery
Customers should inspect all goods before signing the delivery receipt.
Puffxx reserves the right to decline claims for transit damage where the shipment has been signed for as received in good condition.
2. Refunds
2.1 Processing Time
All approved refunds will be processed by Puffxx within 7 business days.
2.2 Bank Transfer
Refunds are issued via bank transfer and may take up to 30 days to appear in the customer's original account, subject to the processing times of the relevant financial institution.
3. Warranty & Repairs
3.1 Covered Returns
Where a product is covered under the applicable limited product warranty, Puffxx will provide a waybill code to ensure that the customer is not charged return shipping fees.
3.2 Non-Warranty Returns
If a return or replacement request falls outside the applicable warranty coverage, all shipping costs remain the responsibility of the customer.
(1) Parcels sent with insufficient or unpaid postage may be refused or returned.
(2) Puffxx accepts no responsibility for parcels shipped without the required postage.
3.3 Device Malfunction
Customers experiencing a device malfunction should contact Puffxx Customer Support at info@puffxx.com, providing details of the issue together with any supporting photos or videos.
3.4 Return & Replacement Process
Upon receipt of the returned product, Puffxx will inspect the item and verify whether it is covered under the applicable warranty.
If the claim is approved, the customer will receive either:
(1) A full refund; or
(2) A replacement product.
If an accessory is returned without a valid reason, Puffxx reserves the right to deduct the applicable shipping charges from the refund amount.
4. Contact Information
For any enquiries relating to returns, refunds, or warranty claims, please contact us at:
Email: info@puffxx.com